RSR Continues to Build Long Term Relationships
RSR Electric boasts an extensive list of repeat customers, setting them up for success in the future.
It is estimated that acquiring a new customer can cost five times more than retaining an existing customer. Additionally, companies who increase customer retention by just 5% can increase profits from 25% to 95% and the success rate of selling to a customer you already have is 60% to 70%. At RSR Electric, those estimations are demonstrated in their success with some customers who have been developed over the years, nurtured by the quality and attention that the RSR staff exhibits in their work every day.
A notable example of this success is shown in the relationship between RSR and a local financial institution. Since 2022, RSR has been providing lighting and security upgrades, new circuit installation, power updates, and miscellaneous additions for 34 projects at multiple locations, across several counties for this customer. These projects accounted for thousands of dollars in billings and almost 3,000-man hours on the jobsites.
A legacy of trust!
For nearly 95 years, RSR has been a trusted provider of registered commercial and industrial electrical design, engineering, and installation.
The dedicated team at RSR have worked together to build this incredible customer relationship. By focusing on quality, efficiency, and professionalism, there is every reason to believe that this customer will return to our talented team again for their power and lighting needs. For nearly 95 years, the staff at RSR Electric have delivered a passion for their work that translates into trusted relationships and continued partnerships with our customers.
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